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RVEC's Privacy Commitment

Friday, June 16, 2006

As we continue to improve and expand our services and delivery channels, we recognize our customers’ needs and desire to preserve their privacy and confidentiality. RVEC recognizes the trust you have placed in us and are committed to safeguarding the privacy of our customers’ information.

The Information We Collect

We receive and retain information about our customers through many sources:
• Applications or other forms
• Your transactions with use, our affiliates or others
• A consumer-reporting agency

The Way We Use Information

We limit the use and collection of nonpublic personal information to that which is necessary to maintain and administer financial services. We do not share this information with outside parties unless:
• The information is provided to help complete a customer initiated transaction (such as credit reporting agencies, document processing companies, etc.)
• The customer has requested it
• The disclosure is required by law (e.g., subpoena, investigation of fraudulent activity, etc.); or
• The disclosure is required by banking regulation (e.g., Fair Lending Reporting Act, Home Mortgage Disclosure Act).

When customer information is provided to any of the third parties mentioned, that third party must agree to adhere to privacy principles that provide for keeping such information confidential.

Limiting Employee Access to Information 

RVEC limits employee access to customer information to those with a business reason for knowing such information. All of our employees are educated on the importance of confidentiality and customer privacy. Any employee that violates the financial privacy of our customer will be subject to appropriate disciplinary measures.

Protection of Information via Established Security Procedures

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriated physical, electronic, and managerial procedures to safeguard and secure the information.

Maintaining Accurate Information

We have established procedures so that our customers’ financial information is accurate, current and complete in accordance with reasonable commercial standards. RVEC will respond to requests to correct inaccurate information in a timely manner.

At RVEC, we value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how RVEC protects your information, please contact us at 800.253.6211 or 712.659.3649 or e-mail us at info@rvec.coop.
 

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