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Reporting An Outage

Remember, the fastest and easiest way to report an outage, day or night, is to call 712.659.3649 or 800.253.6211.  Our phones are answered 24 hours a day and seven days a week including holidays.

We encourage co-op members to call us as soon as possible to report a power outage. This is especially important for outages caused by storms. Calling us immediately will help us to determine the extent of the power failure.

While we continue our hard work to maintain our 99.99 percent record of providing everyone we serve with safe and reliable power, the weather is something we cannot control. Storms require extra precautions in clean-up efforts and staying alert to hazards caused by downed power lines and tree limbs.

Before calling us, though, we recommend checking fuses or circuit breakers to determine where the problem is located. Replace fuses or reset breakers if any are out. If the power we provide is out, please call us immediately.

Be ready to give us the following information:

*  Your name as it appears on your electric bill
*  Telephone numbers where you can be reached
*  Cell phone numbers
*  Your service Map Location Number

Your map location number appears every month on your electric bill from Raccoon Valley Electric Cooperative (RVEC). Our line crews will use this number to locate your service lines.


  • Check your fuses or circuit breakers to rule out problems with electricity inside your home. If you've blown a fuse, replace it with a new one of the same amperage. If the breaker has tripped, reset it from OFF to ON. If you are unsure about fixing a fuse or circuit, call an electrician.
    • After you've called RVEC to report an actual outage, listen to your local radio station for weather reports. If the outage is widespread, use your battery powered radio to monitor the situation. 
    • To check on the status of an outage at your Cooperative, in your county or in the state of Iowa go to the "Power Outage Map".
  • Turn off all but one of the lights that were on, so you will notice when electricity is restored.
  • Use a flashlight if it gets dark. Avoid candles because of the fire risk.
  • Turn off heat-producing appliances like electric irons and heaters to prevent fires in case no one is home when power is restored.
  • If you use a standby generator, make sure it has a manual or automatic transfer switch. This switch will isolate your home circuit from power lines. A generator that does not have a transfer switch will remain connected to main power lines and can backfeed power into them, causing a shock hazard for you and utility crews.
  • Be alert for carbon monoxide (CO) buildup from portable generators. Never run a portable generator inside or near a building.
  • If you are outside and see a downed power line, stay very far away from it and anything that is touching the line. Assume the line is energized and call 911 and RVEC.
  • If you are in a car and a power line comes down on or near your vehicle, stay inside and wait until utility workers turn off the power. They will let you know when it is safe to get out.  If you must leave the vehicle, jump away without coming in contact with the vehicle and the ground at the same time.
  • If you don't have electricity and need it urgently because someone is on life support, hog/cattle confinements, animals need water, or you need a generator etc. Call: 712.659.3649


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